Detroit Public Safety Headquarters — 1301 Third St., #329, Detroit, Michigan 48226

Privacy Policy

How we handle your Privacy

Effective Date: March 19, 2025


The Detroit Firemen’s Fund Association (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website located at https://www.detroitfiremensfund.com, make a donation, purchase a product, or receive communications from us—including via SMS or email.

By using our website or providing your information, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name

  • Email Address

  • Email List association

  • Phone Number

  • Billing Address

  • Shipping Address

  • Donation Amount and Frequency

  • Purchase History

Technical Data

  • IP Address

  • Browser and device type

  • Pages visited on our site

  • Time and date of visits

  • Referral URLs

Communication Data

  • SMS and email interactions

  • Responses to donation questions

  • Purchase questions

  • Form submissions

  • Opt-in confirmations

2. How We Use Your Information

We may use your information to:

  • Process donations and ecommerce orders.

  • Send donation receipts and purchase confirmations.

  • Respond to inquiries.

  • Deliver customer service via email, phone, or SMS.

  • Send important updates, including events or operational changes.

  • Provide marketing communications if you’ve opted in.

  • Comply with legal and financial obligations.

3. Donations & Ecommerce Transactions

We offer both ecommerce products and donation options directly through our website. When you make a purchase or donation:

  • Your payment information is securely processed by our third-party payment processor STRIPE.

  • You may receive transactional SMS messages such as donation confirmations, receipts, or responses to questions about products or causes.

  • You will only receive promotional SMS or emails if you opt in.

These transactional communications are part of fulfilling your donation or purchase request and are not considered marketing messages.

4. Text Messaging Policy (SMS Compliance)

By opting in to receive SMS messages, you consent to receive texts related to:

  • Donations or purchases

  • Event updates

  • Customer service responses

  • Optional promotional content (only if you opted in)

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us directly.

We do not share your mobile number with third parties or affiliates for marketing or promotional purposes.

5. How We Share Your Information

We do not sell your personal information. We may share it only with trusted service providers to help operate our website and deliver services, including:

  • Payment processors

  • Email and SMS providers (e.g., LC, Twilio)

  • Customer support systems (e.g. PortalPro Software)

These providers are only given the data necessary to perform their services and are contractually obligated to keep your data secure and confidential.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies & Tracking Technologies

We may use cookies or similar tracking tools to:

  • Analyze site usage

  • Improve your browsing experience

  • Track donation funnel steps or shopping cart behavior

You may disable cookies through your browser settings, but some site functionality may be affected.

7. Data Security

We use commercially reasonable technical and administrative safeguards to protect your personal information. However, no method of data transmission over the internet is 100% secure.

8. Your Rights & Choices

You have the right to:

  • Opt-out of promotional emails or SMS

  • Request access to the personal information we have on file

  • Ask us to update or delete your data (unless we are legally required to retain it)

  • Change your communication preferences

To make a request, please email us at the contact below.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may include links to other sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review it regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Detroit Firemen’s Fund Association

Email: debbiefirefund@sbcglobal.net

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